ACTIVE LISTENING SKILLS

DON’T INTERRUPT
Stop yourself from wanting to inject your thoughts or opinions in the middle of a conversation. Focus your attention and energy towards what the other person is saying.

DON’T JUDGE
Judgment here can be either positive or negative. It refers to the internal monologue, or thoughts you might have during a conversation. Set those aside and re-focus on the conversation.

DO PARAPHRASE OR SUMMARIZE
After the person is done talking, you can repeat or “Paraphrase” what they said. This shows that you were focusing on what they said and it helps clarify your understanding of the subject as well.

DO NOD OR SHAKE YOUR HEAD
Show your support through nonverbal behavior such as nodding , smiling or even shaking your head. These nonverbal expressions should mirror those of the person talking. It is similar to laughing at someone’s joke.

DO ASK QUESTIONS
After the person is done talking, ask them specific questions about the subject discussed, or ask them open -ended questions. For example, “How did you feel?” or “Tell me more about that.”

Reference: https://asana.com/resources/active-listening


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