Tag: listening skills
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ACTIVE LISTENING SKILLS
DON’T INTERRUPTStop yourself from wanting to inject your thoughts or opinions in the middle of a conversation. Focus your attention and energy towards what the other person is saying. DON’T JUDGEJudgment here can be either positive or negative. It refers to the internal monologue, or thoughts you might have during a conversation. Set those aside…
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THE FOUR TYPES OF LISTENING
Empathic /Active listening: This is listening to understand the other person. It is used for example when someone shares a personal story. In this type of listening, you’re focused on the other person, instead of yourself; you are not listening to your mind chatter or thinking about what you are going to say. Appreciative listening:…
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THE 3 PILLARS OF EFFECTIVE COMMUNICATION
COMMUNICATION COMPETENCE: Communication-based knowledge acquired either naturally (by observing and evaluating the others) or through instruction. Learning and appreciating the balance between listening and speaking. Speak clearly. Communicate ethically. Know when it is appropriate to speak. Understand the message of your interlocutor(s). Choose the best way to communicate based on context. Demonstrate credibility. Identify and…